// Case study details
Refund Management
A tool for support and finance teams to manage customer refunds with approval workflow and audit trail. Built for a boutique store.
Created on
August 2025
Industry
Consulting
Category
App Delivery
Platform
Tech stack
Lovable | Supabase
Have a question?
Our friendly team is always here to help you answers whenever needed.
The Challenge
Refunds are highly sensitive as they directly impact customer satisfaction and financials. Team relied on email threads and spreadsheets to manage refund requests, creating scattered communication and no single source of truth. There was no reliable workflow for refund approvals, meaning requests were handled inconsistently.
The result was slow processing, frequent errors, and frustrated customers waiting for their refund. Finance team needed a solution that would bring control, transparency, and accountability to the refund process.
Our Solution
We designed and built a production-grade internal Refund Manager app using Lovable with modular, maintainable architecture. The solution was built to meet requirements for security, data sensitivity, and user experience.
Created structured refund submission forms that capture all necessary information, then built multi-step approval workflows with clear status tracking. Added intelligent system suggestions that calculate recommended refund amounts based on order totals and business rules. Designed a manager dashboard for reviewing and approving refund requests with filtering by status. Managers can approve, reject, or request additional information with required comments for accountability. Implemented comprehensive audit trails that log every action with timestamps and user attribution.
The Results
42%
Less processing time
4 weeks
Delivery time
100%
Audit coverage
Outcomes and next steps
The Refund Manager app transformed a manual process into a transparent workflow. The team gained visibility and confidence in refund decisions and managers saved hours previously spent on email coordination. Most importantly, customers experienced faster, more consistent refund decisions.
Key Learnings
We worked closely with the finance team to understand their actual approval process, not just the documented one.
Even though this was an internal application, it handles sensitive data and requires the same rigor guardrails as customer-facing applications. Setting up the governance and controls in place took us the longest.
Similarly, role based access control (RBAC) played an important role and required careful consideration while designing the app.
// Case study details
// Case study details
Refund Management
A tool for support and finance teams to manage customer refunds with approval workflow and audit trail. Built for a boutique store.
Category
App Delivery
Platform
Created on
August 2025
Tech stack
August 2025
Have a question?
Our friendly team is always here to help you answers whenever needed.
The Challenge
Refunds are highly sensitive as they directly impact customer satisfaction and financials. Team relied on email threads and spreadsheets to manage refund requests, creating scattered communication and no single source of truth. There was no reliable workflow for refund approvals, meaning requests were handled inconsistently.
The result was slow processing, frequent errors, and frustrated customers waiting for their refund. Finance team needed a solution that would bring control, transparency, and accountability to the refund process.
Our Solution
Refunds are highly sensitive as they directly impact customer satisfaction and financials. Team relied on email threads and spreadsheets to manage refund requests, creating scattered communication and no single source of truth. There was no reliable workflow for refund approvals, meaning requests were handled inconsistently.
The result was slow processing, frequent errors, and frustrated customers waiting for their refund. Finance team needed a solution that would bring control, transparency, and accountability to the refund process.
The Results
42%
Estimated savings
4 weeks
Delivery time
100%
ROI
Lessons and outcomes
We worked closely with the finance team to understand their actual approval process, not just the documented one.
Even though this was an internal application, it handles sensitive data and requires the same rigor guardrails as customer-facing applications. Setting up the governance and controls in place took us the longest.
Similarly, role based access control (RBAC) played an important role and required careful consideration while designing the app.
// Case study details
// Case study details
Refund Management
A tool for support and finance teams to manage customer refunds with approval workflow and audit trail. Built for a boutique store.
Category
App Delivery
Platform
Created on
August 2025
Tech stack
August 2025
Have a question?
Our friendly team is always here to help you answers whenever needed.
The Challenge
Refunds are highly sensitive as they directly impact customer satisfaction and financials. Team relied on email threads and spreadsheets to manage refund requests, creating scattered communication and no single source of truth. There was no reliable workflow for refund approvals, meaning requests were handled inconsistently.
The result was slow processing, frequent errors, and frustrated customers waiting for their refund. Finance team needed a solution that would bring control, transparency, and accountability to the refund process.
Our Solution
Refunds are highly sensitive as they directly impact customer satisfaction and financials. Team relied on email threads and spreadsheets to manage refund requests, creating scattered communication and no single source of truth. There was no reliable workflow for refund approvals, meaning requests were handled inconsistently.
The result was slow processing, frequent errors, and frustrated customers waiting for their refund. Finance team needed a solution that would bring control, transparency, and accountability to the refund process.
The Results
42%
Estimated savings
4 weeks
Delivery time
100%
ROI
Lessons and outcomes
We worked closely with the finance team to understand their actual approval process, not just the documented one.
Even though this was an internal application, it handles sensitive data and requires the same rigor guardrails as customer-facing applications. Setting up the governance and controls in place took us the longest.
Similarly, role based access control (RBAC) played an important role and required careful consideration while designing the app.
For organisations building apps faster with AI.
Partner with NEKOD to turn your vibe coded apps into production grade solutions that drive measurable results.
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For organisations building apps faster with AI.
Partner with NEKOD to turn your vibe coded apps into production-grade solutions that drive measurable results.
// Get started
For organisations building apps faster with AI.
Partner with NEKOD to turn your vibe coded apps into production-grade solutions that drive measurable results.